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Date: 2009-10-09 06:38 am (UTC)There's the guy who says "I'm sorry," and then there's the guy who says "I'm sorry you feel that way."
There's the guy who says "Yes, I should have made sure that the numbers I had written down corresponded to the colors whose names you read," and then there's the guy who says "Yes, I have lots of experience. Unfortunately, this time, that didn't help either of us."
There's the guy who says "I take pride in my work" and means "If you're not satisfied when I'm done, I'll work with you to get you satisfied," and then there's the guy who says "I take pride in my work" and means "If you're not satisfied when I'm done, you are insulting me. You are disappointing me. You are threatening my livelihood."
That second guy, I don't want him touching anything I care about.
I subtracted the $600 he estimated it would cost to repaint the trim and sent him the rest.